Each case referred to CRU is reviewed to assess the suitability of the case for mediation. For this reason, CRU has developed a system for tracking the conflict resolution process. A case tracking system helps to make the decision-making and assessment process more efficient and effective, especially to ensure the commitment of the parties to resolve the conflict. The decision-making process in the conflict management process carried out by the CRU is illustrated in the chart below.

The CRU facilitates the mediation process based on the consent of the parties to the conflict. Because every conflict is different, whether the parties, the issues of the conflict, or the context, there is no standard way of resolving conflicts, but in general the mediation process includes the following: (1) Initial assessment to determine whether the conflict can be mediated, (2) A comprehensive study of the conflict, including obtaining the consent of the parties to the conflict; (3) Selection of mediator and preparation of each party; (4) Negotiation meeting; (5) Planning the implementation of the agreement, and finally (6) Implementation of the planned agreement and joint monitoring.